Nokia Bb5 Contact Service Problem Reason & solution

**shaiksha85** · 18-05-2011, 01:01 PM

Nokia Bb5 Contact
Service Problem Reason & solution.

SX4: SX4 Smart Card, is

a tool or method which is developed by Nokia to
write some data protection for a specific area in EEPROM is

useful for
preventing modification of the data.

When SX4 PROCESS is Required ?

In the case of a loss (data

corrupt) data charging (not charging), data
network (no network). Dll.RF calibration

calibration-charging.
So, all these problems caused by mistakes in the process of

flashing or after
write RPL or erase process is done in a certain area
[/COLOR]

HOW DO I KNOW THAT MY PHONE PROCESS SX4 needs to

be done?

- When the phone appears CONTACT

SERVICE, CONTACT retailers, NOT
charging after flashing, no network, etc. When the SELF TEST

is done by
using the box like JAF repair, etc. will be obtained is the

result of failed "ST_SECURITY_TEST Failed"

How do I make a SX4?

- Plug the phone in the repair box (JAF,

MTBOX, MXKEY, etc.)
Write pm area with 309 results read from the normal mobile

phone or can
also write FULL PM area without 308 (SIMLOCK area).

What to do sx4 without internet

connection?

-sure Certificate damaged area musti made

first with the FLASH erase, or
write RPL blank
Reset NPC (when using mxkey)
What is a Certificate Area?
Press info on the box like JAF flasher, etc. and see the

results LOG ...
This is an example of the correct Certificate
Default SN type:

Code:
IMEI plain: 351862xxxxxxxxxxIMEI spare to net: 3A 15 68 02 01 23 60 03IMEI SV to net: 33 15 68 02 01 23 60 03 F6LOCK STATUS:Config KEY: 0000000000000000Provider KEY: 2440700000000000Provider: AT &T; U.S.A. (3650)Key Code count: 0, FBUS Code count: 0Block 1:Lock 1: OPEN Lock 2: OPEN Lock 3: OPEN Lock 4: OPEN Lock 5: OPENBlock 2: Lock 1: OPEN Lock 2: OPEN Lock 3: OPEN Lock 4: OPEN Lock 5: OPEN Block 3: Lock 1: OPEN Lock 2: OPEN Lock 3: OPEN Lock 4: OPEN Lock 5: OPEN Block 4: Lock 1: OPEN Lock 2: OPEN Lock 3: OPEN Lock 4: OPEN Lock 5: OPEN Block 5: Lock 1: OPEN Lock 2: OPEN Lock 3: OPEN Lock 4: OPEN Lock 5: OPEN Block 6: Lock 1: OPEN Lock 2: OPEN Lock 3: OPEN Lock 4: OPEN Lock 5: OPEN Block 7: Lock 1: OPEN Lock 2: OPEN Lock 3: OPEN Lock 4: OPEN Lock 5: OPEN

This is an example Certificate

of damaged:

Default SN type:

Code:
IMEI plain: 123456765321?LOCK STATUS:Config KEY: fffffffffffffffffffffffProvider KEY: fffffffffffffffffffffProvider: UnknownKey Code count: 0, FBUS Code count: 0Block 1: Lock 1: CLOSED
BB5 Contact Service, Restart

Problem,How To Erase BB5, Restore PM and RPL

Backup!!!

I saw here many times peoples are having with this

"Contact Service or Provider" problem
and also unable to Write or Restore the Orignal backup to the

Phone. just follow and learned how to repair BB5 Contact

Service/Retailer, how to erase BB5 and Restore PM and RPL

Backup!!! Now we shall more reflect upon this matter;- How

To Remove Contact Service or Provider ?
Firstly we should get Phone Info and see Imei and SL (Sim

Lock) Zone are damaged or Not.Get Phone Info:
In Case when you got Damaged Imei: 123456789012345 and you

dont have Orignal RPL Backup
then free way is try to solve this problem by downgrading if

Imei and SP Data is still damage,
then Upgrade it back and you must need to buy an new RPL to

fix this problem. Use ASK to RPL Service.
In Case when Phone Imei is oK but Only SL Zone is damaged and

you don't have Orignal PM 308 backup then wat to do.If

Courpted SP Data looks like this below:

CONFIG KEY: FFFFFFFFFFFFFFFF
PROVIDER KEY: FFFFFFFFFFFFFFFF
Provider: Unknown provider
And phone is supported for Unlocking, then you can try to

Repair it free with any BB5 Unlocker by Unlock Button or

with Repair SP Data Option. (It should Repair) Otherewise

you may need to New RPL.

And If Courpted SP Data looks like this:
CONFIG KEY: 0000000000000000
PROVIDER KEY: 0000000000000000
Provider: Unknown provide
Then you must need to buy an New RPL whether Phone is

supported with any BB5 Unlocker.
We can not Repair it free, Use Ask To Rpl Service.In Case when

you have RPL Backup and have not PM 308, you can only

Restore the Phone Imei but you can not Repair the Courpted

SP Data like this: PROVIDER KEY: 0000000000000000,
Provider: Unknown provide In Case when you have PM 308 backup

and have not RPL, you can Repair SP Data but you can not

Repair Phone Imei by only PM 308 backup. Use ASK To RPL

Service.
In Case when Phone Imei and SL Zone both are OK but phone is

still on Contact

Service/Provider.
First take Self Test and check ST Security Test is Passed or

Failed?
If Passed then do File System Formate and after that make

Factory Setting and see problem is
solved or not, if still same then check phone hardware.
And if ST Security Test is Failed then Write PM Field [1] And

[309] as stanner said,
(or full pm as you wish) by using SX4 Auth Service and after

that make Factory Setting.
Oftenly Phone can Repair by Downgrading and Writing RPL.
Then Write PM With SX4 if same then Update back and See

problem is Solved or not.
(It should work now!) otherwise try to repair it by erasing

method.

How To Remove Restart Problem

when Phone Imei is oK but Phone goes to Restart or Shut Off

after a

while

In this case first try to solve

this problem by only Write Full Modified (Without 308 Field)

PM With
SX4 Auth.Use SX4 and when it done Successfully then

immediately Write supported full modified PM to the phone

and check phone without MMC, problem is fixed or not, if

not then Full Flash and after that Write PM with SX4, or

try to solve
by Downgrading.Oftenly Restart problem is removed by only do

File System Format and Factory Default. (Check
phone without MMC) Otherwise there is only one way is left to

Repair it with Software and that
is Erase Flash (Rap), to start the Erasing

Procedure,

Follow this given below

Method:

Before Start Erasing Flash, Save

your both backup PM 308 and RPL backup (CRT 308 and CRT
BKP)If you are going to do erase newer BB5 + (Plus) Phone then

you must Save also Full PM 0 to 400
Backup, coz you will need it for restore the orignal field

308, this is really fast easy and perfect
way to restore the PM 308 Field, otherwise you may need to buy

an new RPL.So be careful. . .
Now we are ready to do erase.Select UNI_rapido.bin in Mcu Part

and click to Flash
and for MT Select uni_rap.bin as MCU.
when phone will fully erased then Phone Imei will be:

12345610654321, SP Area will damaged
and CMT Flash Data will shown:

FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
Now Full flash with any Firmware ver but selected firmware

should be not too Old or too New,
coz we may need it in another case.After Flash when phone will

turn On, you will get
damaged IMEI: 12345610654321 and Courpted SP Area:
PROVIDER KEY: 0000000000000000, Provider: Unknown provide
Now first of all you have to Restore the Orignal backup of PM

308, in case when you are unable
to restore the PM 308 backup then flash again with same FW

when you were take backup.
When it flash successfully then plz stay a min and write it

(PM 308) back to the phone, now
Disconnect phone, connect it again and see SL Zone is

Repaired or Not.
(It should be repair now), if not then flash again with same

FW and restore the PM 308 backup.
But if you have Full PM 0-400 backup then no need to Flash

again, just Write it (Full PM 0-400
backup) back to the phone without SX4,when it done

successfully then remove cable to the box,
replug cable and get info you will see SP Area is Repaired

now, if not then it will be repair after
writing RPL backup.
After successfully restore the PM 308 backup phone will on

Contact Service/Retailers or full
working phone with damaged Imei. In this condition when phone

has damaged Imei:
12345610654321 you can write full modified PM
(without 308 field) without using SX4, coz phone has not

certificate (IMEI), therefor no need to
use SX4.Now we have to Restore RPL backup. If you are using

JAF then Click on CRT Tool, now you will

See BB5

Certificate Tool Window:

tick on Write RPL Option and also mark on

Plain RPL box, now Select your RPL backup and
click on Write RPL button.Get info now and see Imei is

restored succcessfully or not phone
should be on Contact Service/Retailer or fully working. . .
But if you are failed to restore the RPL backup, i mean phone

Imei is still damage and phone
show only Nokia and then shut Off in case now you Write

blank_rpl and Flash again with Latest Firm Ware.
When it (flash process) done successfully then write RPL

backup, get Info and see Imei is back or
not, it (Imei) should back now, and your Phone will on Contact

Service/Retailer, if Not and you
got dead phone Please follow again all above erasing method.
Finally use SX4 and Write PM Field [1] and [309] (or full pm

as you wish), now we have done all
abt Software.I think That's all. . . abt BB5 Repair with

Erasing Method and we have confirmed
now, phone has Software Problem or not
Thanks To

mobile media
gsmjaker
raipur...