GTPL Hathway introduces AI-driven WhatsApp Bot GIVA for improved customer support

In Short: GTPL Hathway, an Indian cable TV and broadband provider, has upgraded its WhatsApp bot, GIVA, with AI capabilities from Yellow.ai, offering multi-language support and integration with CRM and payment gateways. The bot aims to automate customer support, enable self-service, and streamline after-sales service, providing personalized experiences and enabling convenient payments via WhatsApp Pay. […]This news is sourced from India Telecom News.

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