help¡¡ phone not respond

:confused:such a nice day have colleagues I have a problem with vigys tool box is that on some machines as km500, mg205, mg210 want to identify when the computer I get an error Not Respond phone are only some not all possess polar and I identify perfectly fine but there are some teams that no polar bears any of you know that I should throw this error precione normally identify as a realization of power until vigys box, with fully charged battery and checking the cable is the cable made my same as used in polar box and it works well Help me please with this problem.

coordial greetings

exist 2 types of micro-usb rj-45 cables for vygis, check in support, there are schematics of both types, also you can try on newer/older software version