Server problems and credits uploading

How to upload existing credits from CNT file to the server:
Run Log.smx - this is in Programs\Scripts in Genie Universal.
Then run the Logger.exe on your computer and click 'Connect'.
Then go to 'Options'. Put user name 'your box SN'.
Then put password - the password should be long enough for the logger to accept it.
Then click 'Upload Credits'.

The Logger screen will look similar to this:

Nokia BB5 RPL Logger for Genie V 1.0.0.11
Waiting Genie...Found.
Reading data...Done.
Script v 0.0.0.62, Genie SN: xxxxxx, OS v 0.0.0.161
-------------------------------------------------
Upload credits to Server...Error6: 6
-------------------------------------------------

Except it will be your SN
Now in Logger folder you will have the bin file.
The name will be 'your-box-SN.bin'

Send email to - server.support@genieuniversal.com
Errors from server:
Here are explained the 2 common errors you will get from our server.

Error5 - Server is offline
Error6 - Your account has less credits than the application requires.
Your account has 0 credits.
You have put wrong password.