Infinity-Box update / support policy changes effective 01 January 2012

**shaiksha85** · 14-12-2011, 03:09 PM

Respected Infinity-Box Users and Resellers !

Everybody know, that Infinity-Box Team is the most hard-working team.
We have started Infinity-Box project in year 2005 and from that time (2005, 2006, 2007, 2008, 2009, 2010, 2011) we work in non-stop mode, 7 (seven) years to provide free software updates and support area manage.

To continue the same good research and support level we have to change our updates/support policy from 01 January 2012.

New updates/support policy is related to Main Infinity-Box only, other Infinity-Box products leave with old update/support policy.

1. Each box registered before 01 January 2012 get 18 months (1,5 years) free update and support area access, after which the box is subjected for yearly paid activation for new updates and support area access.
2. All box activated after 31 December 2011 get free update and support area access for 12 months (one year), after which you need to purchase activation which is valid for 12 months (one year) of software updates and support area access
3. Free updates/support period started from the date of initial registration procedure (first smart-card upgrade)
4. After 12 month: each one more year updates/support period price will be 120 Infinity-Credits (about 40 USD)
5. User can see actual Account Expiration Date in Online Service or in Support/Download area
6. User can activate new updates/support period via Online Service in real time

NOTE:
- Support period activation option will be available in Online Service after 01 Jan 2012
- Detailed instruction how to use Online Service is here
- For purchasing credits you can contact your reseller, or check reseller list here
- To become a reseller you can contact us directly: http://www.infinity-box.com/contact.php

How to check your account Activation/Expiration time:

1. Login to your Online Service account
2. See your account details:

How to activate new updates/support period:

1. Login to your Online Service account, click here to see how you can find link for Online Service
2. Go to "Products price list and Addons" menu
3. Enter your Infinity-Box S/N (8 symbols) near "Main Infinity-Box 1 year updates/support" line
4. Click to "Buy" button
5. Actually it's the same process like additional software activations, so many Resellers and Users already know how to manage it