what kind of service that you server provider i send n8 for unlocking since 29/9/2012 & up to now i did not get the work done

here is the log
[#56459]
Open: 2012-09-29 08:54:13
Pending: 2012-09-30 20:33:04
Imeis » Nokia BB5 » Nokia BB5 Movistar Spain SL3
Model = 'N8', Imei(s) = '356988-04-141655-9'

please refund my money