1.Turn the device off by holding down the power button and then selecting power off (you will be informed that the phone will be shutdown; tap ok)
2.Simultaneously press and hold the Send and Volume Down buttons and while holding them, press the Power button
3.You are given a screen with various information -- simply press down the trackball with the world CLEARSTORAGE highlighted
4.The phone is completely wiped clean and will then reboot
5.Unlock the screen and select your language of choice (English or Spanish) thats all
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